Terms & conditions
Data collected & storage
We collect and store your information provided when purchasing products from our shop. We will collect your name, mailing address, email address, phone number, and your purchase history. We do not have access to your financial information nor do we store/collect it. We will use your info to send products you’ve ordered, and contact you if we have questions or need to notify you about your order. We use email for this purpose unless it’s urgent and then we may call you.
If you purchase from us or sign up for our VIP email list, your email will be added to our mailing list managed by Mailchimp. You may get 1-3 emails per month with offers and updates about our products or shop. You may unsubscribe at any time by hitting “unsubscribe” on the bottom of the email.
To help us manage orders and stay on track, we use Shipstation. They pull your name, mailing address, email/phone, order information and where the order was placed from our online marketplaces (etsy/website). This info is used to create shipping labels, track your order, and send you tracking information.
We keep hard copies of your order summary which also contains your name and mailing address and order summary along with order total. No payment info or cards are shared or printed (third party processors only tell us whether the order is paid).
Payment details & financial info
All orders are processed by Stripe and Paypal for orders placed on our website, and Etsy payments and Paypal for orders on Etsy. We do not have access to any of your bank or credit card info, nor can we charge your card for any additional orders or upgrades. You will have to enter your payment information again in order to upgrade or add additional items to your order.
We use Google Analytics to keep an eye on our web traffic, which products are popular, and where our customers are coming from. We also track words used to find our shop on Google (no specific words can be attributed to a specific user) and Facebook Pixel which tracks our Facebook advertisements and how you interact with them.
We use social media to share photos of our products or photos from our amazing clients. We use #TBFbride and #thebridalflower hashtags and @thebridalflower and you can tag us or share your own photos. We collect your reviews on social media and also on wedding directories (Wedding Wire and The Knot).
If you sign up for our VIP email list or purchase from our shop, we occassionally send you promotional emails with news and offers. All email marketing is sent through Mailchimp and you can unsubscribe anytime. When you sign up for our list, your email and name are the only two things used and kept in the email database. Mailchimp tracks email clicks and whether it’s been opened or not.
Other third parties
United States Postal Service handles most of our shipments (occasionally FedEx or UPS) and they’ll have your name and street address to which your packages will be delivered.
Gmail hosts our business emails and they have access to your name/email and whatever messages/info you sent to us. Only two people have access to this email and we use passwords to keep it private. If you see a suspicious email with weird external links, please don’t click but rather let us know about it.
Copyrights & Trademarks
The entire content included in this site, including but not limited to text, graphics, or code is copyrighted as a collective work under The United States and other copyright laws, and is the property of The Bridal Flower. You may use the content of this site only for the purpose of shopping or placing an order on this site and for no other purpose. You may not use any of the content, including images, to price-shop or ask other shops to copy our design.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
Any commercial use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Bridal Flower.
Products on this website are individually handmade, and no two will be identical. The Bridal Flower welcomes requests for color and style preferences, and will always work closely with customers to meet their requirements. It may not always possible to supply an item in a particular color or style.
In the event a product is listed at an incorrect price due to a typo/error, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. In case this happens, The Bridal Flower shall immediately issue a credit to your credit card account in the amount of the incorrect price, or we will invoice you for the difference in the amount of the incorrect price.
Contents & Giveaways
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, you will be notified via email and any prize sent to the address entered. When you enter a contest or drawing you are also added to our email list and may receive promotional emails. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Access – you have the right to request a copy of the personal information we have for you as a customer
Change, restrict, or delete – you have the rights to change, restrict, or delete any of your personal information
Complain – If you’re EU resident and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.
How to contact us:
Email is quickest – [email protected]
The Bridal Flower
56 West Twin Oaks Terr., Ste 2
South Burlington, VT 05408