Frequently asked questions (FAQ)

Ordering

Are your flowers real or artificial?

Artificial. All of our flowers are fake but look real. We specialize in flowers that mimic fresh blooms. More info on our flowers here.

Can I purchase samples?

Yes, we sell samples of most of our flowers. Limit 1 flower type/color per customer. Sample flowers have short stems and may have other imperfections. They’re sample for color and quality and are not meant to be used in bouquets or arrangements. Please contact us to get pricing and purchase sample flowers. 

Can I come to see the flowers?

Absolutely! If you are a local bride or traveling near Burlington, VT, we would be happy schedule in-person consult. If you are not local, we offer phone consultations as well. First consultation is free whether you order from us or not. 

Do you offer custom orders?

Yes, we do! We love custom orders and will work with you to create your dream bouquet. Please read this section for more info.

When should I order?

As soon as you decide to order from our shop, please place an order so we can schedule it for the next available shipment date. Here is more info on how long it takes for your order to ship.

Can I get my order sooner?

Yes, for an additional fee (click here for more info). Rush orders guarantee arrival by your wedding date. Please contact us to double check if rush order is available for your date.

How do I pay for my order?

All payments are securely processed by Stripe or Paypal. All major credit cards are accepted. Checks are accepted for local orders only. 

Shipping, returns & exchanges

When will my order ship?

This depends on how large your order is and if it’s customized. Single bouquets ship within 6 weeks, while larger orders can take up to 3 months. More on production and shipping times can be found here.

How do I check the status of my order?

When you place an order, you will get an email confirmation with order details. Once your order is shipped, you will get an email with tracking information. If you’d like to check the progress of your order and did not get the shipping notification, please contact us. 

How do I get FREE shipping?

Orders of $300+ within the U.S. qualify for free shipping regardless of order size. Discount is automatically applied to your cart. International orders don’t qualify for free shipping.

How are your bouquets packaged?

All bridal bouquets are packaged in their own keepsake box that’s placed into a corrugated shipping box. Smaller bouquets are wrapped in cellophane. Our shipping boxes are sturdy and rated to withstand 200lbs/sq.inch of force. 

Do you ship internationally?

Yes, definitely! We ship all over the world and shipping will be calculated once you add items to your cart.

What if my order gets damaged in transit?

We pack our flowers well to prevent damage. If your order arrives damaged, please contact us immediately. Please read our policies for more information.

Can I return or exchange my flowers?

Yes. If your order is not customized or custom, we accept returns and exchanges. Read full policies here.