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FAQ

Please click on the category your question relates to:

Ordering & Rush Orders
Payment
Order Status
Shipping
Returns & Exchanges
Customizations
Custom Orders
Samples & Consultations
Other Questions

 

Ordering & Rush Orders

Is there a minimum order amount? 

No.

How do I order? 

You can order directly in our store or you can request a flower package or a custom order. You can find more info here.

How far in advance does my order have to be? 

This depends on the size of your order (4 weeks to 6+ months) and you can find more details on this here

Can you accommodate rush orders? 

Yes, but please email us before ordering to confirm that this is possible. We don't like saying no and only charge fees when it's really necessary since we try to be fair to all the brides who have to wait on their flowers. Additional charges may apply for rush orders.

What is a rush order and is there a fee? 

An order is considered "rush order" if the wedding date is 4 weeks or less from the date of order. There is a rush fee charge of $15 for regular bridal bouquet, $20 for brooch and seashell bouquets, and $10 for bridesmaid bouquets. Fee for wedding sets is $50.

How long does it take to get my order? 

It depends on the size of the order but single bouquets from our store usually ship within four weeks. Large and custom orders take longer and you can read more here.   

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Payment 

What payment methods do you accept? 

We accept credit cards via our secure cart and Paypal. We accept all major cards (MasterCard, Visa, Discover, Amex, Diners Club) and personal checks (by mail) from U.S. residents. Checks need to be cleared before the order is considered paid.

How are credit cards processed? 

All credit card transactions are processed securely through our cart or via PayPal. All major cards are accepted for both options.

Where do I mail my check? 

If you are paying by check, please email us for mailing information.

Is there a sales tax? 

Yes, for Vermont residents only (6%).

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Order status

Can I check on the status of my order? 

We will usually be in touch with updates but you may also email us to check on the status of your order.

Can I track my order?  

Yes. You will receive a shipping notification email with tracking info. Tracking may not be available for international orders but you will still receive a notification when it ships. 

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Shipping

How long does it take to get my order? 

Once shipped, it may take 5-7 days to get your package within the U.S. To see delivery estimates and shipping for international orders, please visit this page.

If I’m pressed for time, can I get my order quicker? 

Yes, most of the time. Email us before ordering to confirm that rush order is possible (it will depend on the amount of current orders). Additional charge applies - please see rush ordering info above.

Where do you ship? 

We can ship to almost anywhere in the world. 

How much does shipping cost? 

Our shopping cart will estimate your shipping but shipping will vary for international orders - please contact us for a quote (generally about $30-$45).

My package never arrived! 

Please check the tracking to make sure the package is not still in transit. If it didn’t arrive 24 hours past the expected delivery date or if the tracking says "delivered" but you didn't get it, please contact the carrier (UPS). We will try to help the best we can to resolve the matter quickly.

My package arrived damaged! 

You will need to report the damage to the shipper. Please contact us as soon as possible so we can help you fix/repair any damages that may have occurred to the flowers. 

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Returns & Exchanges

Can I exchange or return my items? 

We do accept returns and exchanges for bouquets from our store and some custom orders. It's a case-by-case basis and you can find more info here

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Customizations

What is the difference between customization and custom product? 

Customization refers to small changes (ribbon color or style, minimal flower changes, adding extra accessories that are available etc.). Custom products are new styles created just for you based on your directions and sample images. 

Are your products customizable? 

Yes, because they’re made after an order is placed. All of our designs can be customized and/or changed per your request. This includes choosing from color options or requesting a new color (this may take longer if we have to order it), changing ribbon color or style, adding or removing accents and accessories. Other customizations may be available.

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Custom orders

When to order a custom order 

The earlier the better. We ask you to order 6-8 months in advance so we have plenty of time to make your dream bouquet a reality. Rush order is available for an additional fee but we get booked during the peak season so we cannot guarantee rush order availability. More information on custom orders here

How do I order a custom order? 

Please send us an email. This page gives you more information on how the process works.

How long does it take to get the order? 

It can take 4+months before the order is shipped. We will be in touch with you the whole time and getting feedback so that is just one of the factors that determines how fast the order is completed.

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Samples & Consultations

Do you provide samples? 

We can provide petal samples for free. Flower samples are available for purchase (please limit 3). If you are located in VT, you may schedule a free consultation to look at flowers and talk about yours. 

How can I request a sample? 

Send us an email request and specify which samples you’d like to see and we'll figure out the details.

Do you have consultations available? 

Definitely! If you are local (Vermont), we can meet in person and review flowers, designs etc. If you are not in VT, we can do a phone consultation. Please email us to request one. 

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Other questions

Do the items require assembly? 

No. All items come ready to go for your big day.

What types of flowers do you use? 

We use mainly soft-touch, real-touch, and some silk flowers (mostly for colors). We try to find the best quality of silk flowers so your bouquets look their best. Not all flowers come in all types but we try to find flowers as close to your request as possible. Combinations of all types work well together so you can mix them any way you’d like.

Where are you located?

We are located in the beautiful Green Mountain State of Vermont. We do not have an actual retail location and sell mainly through our website and local bridal shows. However, we sell our products internationally. 

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Do you have a question that hasn’t been answered by any of these? Please send us an email through the contact page.

 


 

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