Please click on the category your question relates to:

Ordering & Rush Orders

Is there a minimum order amount? 

No.

How do I order? 

For all items shown on our site, please order online - add them to cart, double check for accuracy and complete checkout and payment process. For all custom orders, please email us and we will give you more details. We do NOT take orders by phone.

How far in advance does my order have to be? 

Please place your order at least one month before the event (two months for custom orders). All of our flower creations are hand-made upon ordering, and it may take 2-3 weeks before shipment is made. During the busy season (March-July), we recommend ordering two months ahead.

Can you do rush orders? 

Yes, but you have to email us before ordering to confirm that this is possible (it will depend on the amount of current orders). Additional charge of $20 per bouquet/arrangement applies. For custom orders, rush order is available; see details on custom orders here.

How long does it take to get my order? 

It usually takes about 10-15 business days to complete an order before shipping. Rush orders are completed in one week (5 business days). For all custom orders, it may take up to 20 business days to complete the order before shipping. See details here.

(back to top)

Payment 

What payment methods do you accept? 

We accept credit cards and personal checks from U.S. residents. Checks need to be cleared before the order is considered paid.

How are credit cards processed? 

Currently, all credit card transactions are processed securely through PayPal or Google Checkout. All major cards are accepted.

Where do I mail my check? 

Because we do not have a retail store, we do not post our address on the website for security reasons. If you are paying by check, please email us for mailing information.

Is there a sales tax? 

Sales tax applies only to Vermont residents.

(back to top)

Order status

Can I check on the status of my order? 

If you created an account with us, you may log in and check the status of your order. If you checked out as a guest, and have not received an update from us, the order is still being processed. You may email us to confirm the status.

Was my order shipped? 

If you created an account with us, you may log in and check the status of your order. If you checked out as a guest, and have not received a shipping update from us, the order is still being processed. You may email us to confirm the status.

Can I track my order?  

Yes. If you created an account with us, you may log in and track shipment. If you checked out as a guest, and have not received a tracking number from us, the order is still being processed. You may email us to confirm the status.

(back to top)

Shipping

How long does it take to get my order? 

It usually takes about 10-15 business days to complete an order before shipping. Rush orders are completed in one week (5 business days). For all custom orders, it may take up to 20 business days to complete the order before shipping. See details here. Shipping may take up to 7 days, please refer to the map here.

If I’m pressed for time, can I get my order quicker? 

Yes, for the most part. Email us before ordering to confirm that rush order is possible (it will depend on the amount of current orders). Additional charge of $20 per bouquet/arrangement applies.

Where do you ship? 

We can ship to almost any country in the world. Note that there are restrictions on some products, and they cannot be shipped to international destinations. Food items can't be shipped of the U.S.

How much does shipping cost? 

Shipping costs will depend on the size and weight of your order. You can estimate it in the cart, but average shipping for a small box is between $12-$15 for U.S.

My package never arrived! 

Please check tracking to make sure the package is not still in transit. If it didn’t arrive 24 hours past the expected delivery date, please let us know. We will help you with filing a claim and try to locate your package.

My package arrived damaged! 

Please contact us as soon as possible. A claim will need to be filed with the shipper and the package inspected.

(back to top)

Returns & Exchanges

Can I exchange or return my items? 

In most cases, we will be able to accommodate your request. You have five days from receiving the order to contact us about any problems. Please note that custom orders are not returnable but may be sent back for further customizations and changes (more details here).  We are not responsible for return/exchange shipping charges. For more details, visit this page.

(back to top)

Customizations

What is the difference between customization and custom product? 

Customization refers to minimal changes (ribbon color or style, minimal flower changes, adding extra accessories that are available etc.). Custom products are new styles created just for you. based on your directions and sample images, we create a special style not available on our site.

Are your products customizable? 

Yes, because they’re made upon ordering, all of our bouquets, arrangements, boutonnieres, corsages and other flower designs can be customized and/or changed per your request. This includes choosing from color options or requesting a new color (this may take longer if we have to order it), changing ribbon color or style, adding or removing accents and accessories. Other customizations per request.

(back to top)

Custom orders

When to order custom order 

The earlier the better. We require least two months (unless you request rush order) but we get a lot of reservations ahead so please place yours as soon as you can.

How do I order a custom order? 

Please send us an email. For more details on custom orders, please visit this page.

How long does it take to get the order? 

It takes about 20 days to complete an order before shipping. For shipping times, please see the chart here. Rush order request is available. 

(back to top)

Samples & Proofs

Do you provide samples? 

We can provide flower sample used in your bouquets and arrangements. Samples for boutonnieres and corsages also available for most styles. We will provide flower samples for free, you just have to pay shipping charges (approx $5 via USPS).

How can I request a sample? 

Send us an email request and specify which samples you’d like.

(back to top)

My account

Do I have to create an account?

No, you can check out as a guest (anonymous).

What are the benefits of creating an account? 

All order history is saved in your account so you can go back and review your past orders any time. You can also check shipping or order status and track your order.

How do I create one? 

You can create an account before checkout – just fill in the information necessary for account creation. You can also create it by clicking on “My Account” link on the very top of the site.

How do I change my account information (address)? 

Click on “My Account” link on the top of the page and log in. You can edit your information using the options menu provided.

I forgot my password? 

The site will help you re-set your password. Click “forgot my password” on the log in screen.

(back to top)

Other questions

Do the items require assembly? 

No. All items come ready to go for your big day.

What types of flowers do you use? 

We use soft touch, velvet and silk flowers. We try to find the best quality of silk flowers so your arrangements and bouquets look their best. Not all flowers come in all types but we try to find flowers as close to your request as possible. Combinations of all types work well together so you can mix them any way you’d like.

(back to top)

Do you have a question that hasn’t been answered by any of these?

Please send us a note on our contact page.