|Ordering & Rush Orders||Customizations|
|Order Status||Samples & Consultations|
|Returns & Exchanges||Other Questions|
Is there a minimum order amount?
How do I order?
For all items shown on our site, please order online - add them to cart, double check for accuracy and complete checkout and payment process. Read more here. For all custom orders, please email us. More details here. We do NOT take orders by phone.
How far in advance does my order have to be?
Please place your order at least 6 month before the event (8 months for custom orders). All of our flower creations are hand-made upon ordering, and it may take 4-6 weeks before shipment is made. Smaller items and smaller quantites are generally shipped within 2 weeks.
Can you accomodate rush orders?
Yes, but you have to email us before ordering to confirm that this is possible (it will depend on the amount of current orders). We hate saying no and only charge fees when it's really neccessary since we try to be fair to all the brides who have to wait on their flowers. Additional charges may apply for rush orders.
What is a rush order?
An order is considered "rush order" if the wedding date is 4 weeks or less from the date of order. Additional charge applies for such orders - whichever is less: $50 total or $30 for large bouquet or arrangement and $10 for additional bouquets.
How long does it take to get my order?
For arrangements, bouquets and bouquet sets, it may take 4-6 weeks for production time. Smaller items (corsages etc.) are completed within 2 weeks. These do not include shipping times. Rush orders are completed in 1-2 weeks or sooner if needed. For all custom orders, it may take 6-8 weeks to complete the order before shipping. See details here.
What payment methods do you accept?
We accept credit cards (online) and personal checks (by mail) from U.S. residents. Checks need to be cleared before the order is considered paid.
How are credit cards processed?
Currently, all credit card transactions are processed securely through PayPal or Google Checkout. All major cards are accepted.
Where do I mail my check?
Because we do not have a retail store, we do not post our address on the website for security reasons. If you are paying by check, please email us for mailing information.
Is there a sales tax?
Yes, for Vermont residents only (6%).
Can I check on the status of my order?
If you created an account with us, you may log in and check the status of your order. If you checked out as a guest, and have not received an update from us, the order is still being processed. You may email us to confirm the status.
Was my order shipped?
If you created an account with us, you may log in and check the status of your order. If you checked out as a guest, and have not received a shipping update from us, the order is still being processed. You may email us to confirm the status.
Can I track my order?
Yes. You will receive a shipping notification email with trackig info. If you created an account with us, you may also log in and track shipment. If you checked out as a guest, and have not received a tracking number from us, the order is still being processed. You may email us to confirm the status.
How long does it take to get my order?
Shipping may take up to 7 business days within the U.S., please refer to the map here. This does not include processing times (4-6 weeks for most items).
If I’m pressed for time, can I get my order quicker?
Yes, most of the time. Email us before ordering to confirm that rush order is possible (it will depend on the amount of current orders). Additional charge applies - whichever is less: $50 total or $30 for large bouquet or arrangement and $10 for additional bouquets.
Where do you ship?
We can ship to almost any country in the world. Note that there are restrictions on some products, and they cannot be shipped to international destinations. Food items can't be shipped of the U.S.
How much does shipping cost?
Shipping costs will depend on the size and weight of your order. You can estimate it in the cart, but average shipping for a small box (single bouquet) is between $14-$18 for U.S.
My package never arrived!
Please check tracking to make sure the package is still not in transit. If it didn’t arrive 24 hours past the expected delivery date, please contact the carrier (UPS). We will try to help the best we can to resolve the matter quickly.
My package arrived damaged!
Please contact us as soon as possible so we can help you if any damages occured to the flowers. You will need to report the damage to the shipper.
Can I exchange or return my items?
In most cases, we will be able to accommodate your request. You have five days from receiving the order to contact us about any problems. Please note that custom orders are not returnable. For more details, visit this page.
What is the difference between customization and custom product?
Customization refers to minimal changes (ribbon color or style, minimal flower changes, adding extra accessories that are available etc.). Custom products are new styles created just for you based on your directions and sample images.
Are your products customizable?
Yes, because they’re made after an order is placed. All of our bouquets, arrangements, boutonnieres, corsages and other flower designs can be customized and/or changed per your request. This includes choosing from color options or requesting a new color (this may take longer if we have to order it), changing ribbon color or style, adding or removing accents and accessories. Other customizations per request.
When to order custom order
The earlier the better. We ask you to order 6-8 months in advance so we have plenty of time to make your dream bouquet a reality. Rush order is available for an additional fee but we get booked during the peak season so we cannot guarantee rush order availability.
How do I order a custom order?
Please send us an email. For more details on custom orders, please visit this page.
How long does it take to get the order?
It takes about 4-6 weeks (can take more for custom orders with special materials) to complete an order before shipping. For shipping times, please see the chart here. Rush order request is available.
Do you provide samples?
We can provide petal samples for free. Flower samples are available as well (please limit 3) but you will be responsible for shipping charge ($5). If you are located in VT, you may schedule a free consultation to look at flowers and talk about yours.
How can I request a sample?
Send us an email request and specify which samples you’d like.
Do you have consultations available?
Definitely! If you are local, we can meet in person and review flowers, designs etc. If you are not in VT, we can do a phone consultation. Please email us to request one.
Do I have to create an account?
No, you can check out as a guest (anonymous).
What are the benefits of creating an account?
All order history is saved in your account so you can go back and review your past orders any time. You can also check shipping or order status and track your order.
How do I create one?
You can create an account before checkout – just fill in the information necessary for account creation. You can also create it by clicking on “My Account” link on the very top of the site.
How do I change my account information (address)?
Click on “My Account” link on the top of the page and log in. You can edit your information using the options menu provided.
I forgot my password?
The site will help you re-set your password. Click “forgot my password” on the log in screen.
Do the items require assembly?
No. All items come ready to go for your big day.
What types of flowers do you use?
We use real-touch, soft-touch, velvet and silk flowers. We try to find the best quality of silk flowers so your arrangements and bouquets look their best. Not all flowers come in all types but we try to find flowers as close to your request as possible. Combinations of all types work well together so you can mix them any way you’d like.
Do you have a question that hasn’t been answered by any of these?
Please send us a note on our contact page.